Fraud Alerts

Consumers around the country are gearing up for the holiday shopping season. Fraudsters are also preparing for the holiday season to prey upon unsuspecting consumers. Ongoing awareness of these scams is critical to help members protect their personal and financial information this holiday season.

Recommendations:

  • Secure home computers and mobile devices: Members should ensure their home computers are secured with a firewall and antivirus software before performing any online transactions. Operating system patches should be downloaded when made available by software vendors. Members should also protect mobile devices (mobile phones, tablets, etc.) used to conduct online transactions by installing antivirus software.
  • Phishing scams: Members should not respond to emails, text messages, and phone calls that advertise the sale of gift cards, holiday gifts, promotions, contests and jobs.
  • Be wary of holiday offers for free items: Members should avoid tempting holiday offers, such as free downloadable applications for smartphones, antivirus software, screen savers, ring-tones and electronic greeting cards, which may be infected with viruses and/or malware.
  • Be wary of shopping online at Craigslist and public auction sites: Members might purchase merchandise that is never delivered. Members should follow the best practices published by Craigslist and other public auction websites to avoid scams.
  • Be wary of social media scams: Fraudsters often place bogus advertisements for free prizes on social media sites. Members should be instructed to not respond to these advertisements.
  • Bogus charity scams: Members should confirm the legitimacy of the charity through the Better Business Bureau.
  • Monitor accounts: Members should periodically monitor their deposit and credit card accounts to identify any unauthorized transactions. Members should be instructed to immediately report unauthorized transactions to the credit union.
  • Report scams to the Federal Trade Commission or call toll-free 1.877.FTC.HELP (1.877.382.4357)

Text and Email FRAUD ALERT

  • Please be advised that DVA Federal Credit Union will never ask you via email or text to verify account information or threaten account closure.
  • Anyone who receives an email or text that purports to be from DVAFCU and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions.
  • Cell phone users should be weary of unsolicited text messages. Such messages should be deleted and all deleted text messages should be removed, if possible, as the perpetrators have been known to use Spyware1 in conjunction with their text message solicitation.
  • For more information on identity theft and fraudulent text and emails please visit our Identity Theft page.