Privacy Policy

The DVA Federal Credit Union is committed to providing you with financial products and services to meet your financial goals. We value your privacy and have strict policies and procedures to protect your information from being disclosed to unauthorized parties. Below is our Privacy Policy which outlines how we and our affiliates treat the information we receive about you. If you have any questions after reading this policy, please contact us at 1.800.822.6875.

Information We Collect About You


We collect non-public personal information about you from the following sources:

  • Membership and loan applications and other forms you complete and provide to us;
  • Transactions with us or our affiliates;
  • Consumer reporting agencies; and
  • Verification of the information you provide on an application or other forms such as from your current or past employers or from other institutions where you conduct financial transactions.

Information We Disclose About You

We may disclose the information we collect about you as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the credit union, follow any instructions you authorize or protect the security of our financial records. Our commitment to provide you with competitive products and services may require that we share information about you with our affiliates in order to complete your transactions and to provide you with certain financial opportunities. We have entered into agreements with other companies that provide either, services to us or additional financial products for you to consider. These include insurance products, other deposit and loan related products and services, mortgage lending services and financial planning.


Under these agreements we may disclose all the information we collect, as described previously, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of the information we provide. We do not allow these companies to sell the member information we provide to other third parties.


Disclosure of Information about Former Members

If you terminate your membership with the Credit Union, we will not share information we have collected about you, except as permitted or required by law.


How We Protect Information

We restrict access to non-public personal information about you to those employees who have a specific business purpose to utilize your data. Our employees and officials are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards for your non-public personal information.


What Members Can Do to Help

The Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

  • Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. NEVER keep your PIN with your debit or credit card. This can provide the access to your accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, or other private information to other persons. If someone calls you on behalf of the Credit Union and asks for your personal information, you should be extremely cautious. Authorized DVA Federal Credit Union staff will have access to this information and will not need to ask for it. If you receive such a phone call or email, contact the Credit Union immediately.
  • Keep your personal information with DVA FCU current. It is important that we have current information on how we can reach you. If we detect potentially fraudulent activity or unusual use of your account, we will attempt to contact you immediately. If your address or phone number changes. Please let us know.

Let us know if you have any questions. Please do not hesitate to contact us--we are here to serve you!